Sulala - Terms & Conditions

1. Acceptance Of Terms

Welcome to Sulala, the innovative platform designed to revolutionize the way individuals and businesses manage, care for, and engage with animals. By accessing or using any part of the Sulala platform, which includes our Animal Management Module, you enter into a binding contract with Sulala based on the terms and conditions outlined herein.

This document, the Terms of Use ("Terms"), governs your access to and use of our services, websites, and applications (collectively, "Services"). These Terms are important and affect your legal rights, so please read them and our Privacy Policy carefully. By continuing to use our Services, you confirm your acceptance of these Terms and your agreement to be bound by them. If you do not agree to these Terms, you must not access or use the Sulala platform.

2. Definitions

"Sulala" ("we," "us," "our") refers to Sulala, and its subsidiaries and affiliates. This entity operates the Sulala platform, which is dedicated to enhancing the connection between humans and animals through innovative digital solutions that encompass both management and commercial interactions.
"User" ("you," "your") refers to any individual, business, or entity that registers, accesses, or uses the Services provided by Sulala in any capacity. This includes animal owners, pet care professionals, breeders who engage with the platform for various purposes from management to commerce.
"Animal Management Module" is a specialized component of Sulala's Services that provides users with advanced tools to enter, store, and analyze detailed information about individual animals. This module supports features such as the creation of expansive family trees, comprehensive breeding records, and exhaustive medical profiles, thereby serving as a critical resource for informed animal breeding and healthcare management.
"Content" includes, but is not limited to, text, images, videos, audio clips, digital downloads, user-generated feedback, and interactive features generated, provided, or otherwise made accessible on or through the Services. Content encompasses all material that users and shops post, upload, link to, or otherwise make available through the platform, whether originating from users, shops, or Sulala itself.

3. Services Provided

Animal Management Module: This module offers a robust suite of tools designed specifically for the comprehensive management of animal data. It enables users to document extensive details about each animal, including but not limited to, their breed, age, health status, medical treatments, vaccination records, and genetic information. This data can be invaluable for tracking the lineage and breeding history, facilitating responsible breeding practices that ensure the health and well-being of the animals. The module is equipped with features that allow for the creation of detailed family trees, providing visual and interactive representations of an animal's ancestry and progeny. This can be particularly useful for breeders and caretakers in making informed decisions about future breeding pairs, managing genetic diversity, and maintaining healthy bloodlines. Furthermore, the module integrates seamlessly with veterinary care records, enabling users to schedule appointments, track medication and vaccination histories, and receive reminders for upcoming health checks, ensuring that each animal receives the best possible care.

4. Subscription Plans and Auto-Renewal

Sulala offers auto-renewable subscription plans for access to premium features on the platform. By subscribing, you agree to pay the specified price for the selected subscription plan, which will automatically renew unless you cancel it. The subscription plan includes the following details:

Title of Subscription: Basic Subscription
Length of Subscription: 30 days
Price: $9.99 per month

Title of Subscription: Premium Subscription
Length of Subscription: 30 days
Price: $17.99 per month

Subscription Auto-Renewal

Your subscription will automatically renew at the end of each period, and your payment method will be charged for the next period. If you choose to cancel your subscription, it will remain active until the end of the current billing cycle, after which it will not renew.

Upgrading and Downgrading Your Subscription

You can upgrade or downgrade your subscription plan at any time. When you upgrade, the new plan will take effect immediately but when you downgrade, the new plan will take effect at the end of the current billing period, and you will be charged the price of the new subscription plan. The billing cycle will reset according to the new plan.

Upgrade: If you upgrade from the Basic Subscription to the Premium Subscription, you will immediately have access to the additional features of the Premium plan, and your payment will be adjusted accordingly. The difference in the price for the remainder of the current billing cycle will be charged.

Downgrade: If you downgrade from the Premium Subscription to the Basic Subscription, the new plan will take effect at the end of the current billing period. No refund will be issued for the unused portion of the previous subscription period.

Consumables

In addition to the subscription plans, Sulala offers the following consumables that can be purchased for additional features:

Individual Family Tree: $9.99 per additional family tree
One Normal Commercial: $6.99 per additional normal commercial
One Boosted Commercial: $9.99 per additional boosted commercial

These consumables are one-time purchases that do not auto-renew. They are available for users who wish to expand their usage of Sulala’s services beyond the standard subscription plans.

Price Changes

Sulala reserves the right to update the prices for its subscription plans at any time. If the price of your subscription is updated, you will be notified of the change at least 30 days before the new pricing takes effect. The updated price will apply to the next billing cycle after the notice period.

If you do not agree with the new pricing, you can cancel your subscription at any time before the price change takes effect.

Manual Renewal

Users will be asked to manually renew their subscription with the new prices once the price update takes effect. You will need to confirm and accept the new pricing to continue your subscription. If you do not wish to accept the new price, you may cancel your subscription at any time prior to the renewal date.

Managing Your Subscription

You can manage or cancel your subscription at any time by accessing your account settings through the platform or your device’s settings. If you cancel, your subscription will remain active until the end of the current billing period, and you will not receive a refund for the unused portion of your subscription.

5. User Responsibilities

As a user of Sulala, whether you are accessing the Animal Management Module, or participating in any other service provided by Sulala, you are expected to adhere to the highest standards of conduct and integrity. Below are your key responsibilities:

Accuracy of Information: You are required to provide authentic and accurate information when setting up your account and at all subsequent times.This includes your personal details, and if applicable, comprehensive details about your animals. You must ensure that all descriptions, prices, and conditions of sale are truthful and not misleading.
Account Security: You are solely responsible for maintaining the confidentiality of your account credentials, including your password, and for all activities that occur under your account. You agree to immediately notify Sulala of any unauthorized use of your account or any other breach of security. Sulala will not be liable for any loss or damage arising from your failure to comply with this security obligation.
Legal Compliance: You must conduct all activities associated with the platform in compliance with any applicable laws, rules, and regulations. This includes, but is not limited to, laws related to commerce, trade, animal welfare, and data protection. If engaging in the sale or purchase of goods, you must adhere to contractual obligations and trade practices laid out in local and international law.
Content Standards: Any content you upload, post, store, or transmit through Sulala, including text, photos, and videos, must comply with all applicable laws and must not infringe on the intellectual property rights, privacy rights, or other legal rights of any party. Prohibited content includes anything that is defamatory, obscene, abusive, invasive of privacy, or otherwise objectionable.
Interaction with Other Users: You are expected to interact with other users of the platform in a professional and respectful manner. Any form of harassment, abuse, or misuse of the service is grounds for immediate termination of your account. Sulala reserves the right to moderate such interactions and take appropriate action, including the removal of offensive content and the suspension or termination of accounts.
Restrictions on Use: You are prohibited from using the platform to conduct any activity that would constitute a violation of any law or regulation or that could result in harm to the platform, other users, or any third party. This includes unauthorized advertising or solicitation, propagation of computer viruses or malware, or the use of the platform to perpetrate fraud, abuse, or illegal activity.

6. Prohibited Activities

To maintain a secure and positive experience for all users of Sulala, certain activities are strictly prohibited on the platform. Engaging in any of these activities may result in the immediate termination of your account and may expose you to civil and/or criminal liability.

Illegal Activities: Users may not use Sulala for any unlawful purposes or in furtherance of illegal activities. This includes, but is not limited to, engaging in fraud, theft, or exchanging items that are illegal, stolen, or counterfeit.
Infringement of Intellectual Property: Posting content that infringes upon any party's intellectual property rights, including but not limited to copyright, patents, trademarks, trade secrets, or other proprietary rights, is prohibited.
Harassment and Abuse: Engaging in or promoting activities that harass or abuse others, including threats, bullying, stalking, or publishing private information about others without their consent, is prohibited.
Spamming: Users must not manipulate our platform for spamming purposes. This includes excessive posting of repetitive text, conducting unauthorized promotional activities, or distributing unwanted advertisements or solicitations.
Harmful or Malicious Code:Distributing files that contain viruses, corrupted data, or any other similar software or programs that may damage or interfere with the operation of the service, other users' data, or personal hardware is strictly prohibited.
Interference with the Service: Attempting to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running Sulala is unacceptable. This includes using automated systems (bots, robots, spiders, etc.) to access or extract data from the service without express permission from Sulala.
Inappropriate Content: Posting or distributing content that is obscene, pornographic, indecent, hateful, racist, or discriminatory in any way or promotes harmful or illegal activities is not allowed.
Manipulation of Services: Engaging in practices such as fictitious transactions, manipulating reviews through compensation, or coordinating with other users to exploit promotional offers is prohibited.
Violations of Export Control: Users must not export or re-export Sulala services or technical data in violation of applicable export control laws and regulations.

7. Intellectual Property

Ownership of Materials and Content: All materials and content displayed on or available through Sulala, including but not limited to text, graphics, logos, images, music, software, and all other intellectual property, are owned, controlled, or licensed by or to Sulala. This content is protected by copyright laws, trademark laws, patent laws, trade secrets, and other intellectual property rights and treaties around the world. The use of the Sulala name, logo, or other branded features without our express written consent is strictly prohibited.
Limited License Granted to Users:Sulala grants you a non-exclusive, non-transferable, revocable, limited license to access and use the website and services strictly in accordance with these Terms of Use. This license is solely for the purpose of enabling you to use and enjoy the benefit of the services as provided by Sulala, in the manner permitted by these Terms. No other use of the content is authorized or permitted.
Restrictions on Use: You may not copy, reproduce, redistribute, transmit, display, sell, license, alter, modify, create derivative works from, or otherwise exploit any content from Sulala without the prior written consent of Sulala. Furthermore, you may not use any data mining, robots, scraping, or similar data gathering or extraction methods on the content or in relation to the Sulala services.
User-Generated Content: Users may have opportunities to create, post, or share content, such as reviews, photos, messages, and other materials. By submitting content to Sulala, you grant Sulala a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You also grant Sulala the right to use the name that you submit in connection with such content.
Protection of Intellectual Property Rights: Sulala respects the intellectual property rights of others, and we expect our users to do the same. We may, in appropriate circumstances and at our discretion, terminate the rights of any user who infringes the intellectual property rights of others. If you believe that your work has been copied in a way that constitutes copyright infringement, or if you are aware of any infringing material on the platform, please contact us.

8. Privacy

Data Collection: Sulala collects personal information necessary to facilitate all the services offered on our platform. This includes, but is not limited to:
- Personal Information: Name, contact information, and payment details.
- Animal Information: General and medical information provided by users for animals listed on the Animal Management Module, including breed, health status, medical history, and vaccination records.
We collect this information to improve our services and ensure accurate records for animal management.
Data Security: We employ a variety of security measures to protect the privacy and integrity of your personal information. These include:
- Administrative Safeguards: Restricting access to personal information based on user roles.
- Technical Safeguards: Encryption and secure protocols to protect data during transmission.
We are committed to ensuring that your personal data is secure and protected from unauthorized access, disclosure, use, or modification.
User Rights: Users have rights regarding their personal information, including the right to access, correct, or delete their data held by Sulala.

Users can exercise these rights at any time by accessing their account settings, or by contacting our support team at https://www.sulala.com/en/support/contact

Policy Updates: Our Privacy Policy may be updated periodically to reflect changes in our practices or regulatory changes. We will notify users of any significant changes to our privacy practices and indicate at the top of the policy the date it was most recently updated.

9. Termination

Sulala reserves the right to terminate or suspend access to our services at any time, without prior notice or liability, for any reason, including but not limited to breaches of these Terms of Use. Below are detailed conditions and procedures for termination:

Breach of Terms: If you violate any provision of these Terms of Use, we reserve the right to terminate your account and restrict your access to the platform. Examples of such violations include unauthorized use of our content, fraudulent activity, or any other activities that could harm Sulala or its users.
Legal or Security Issues: Termination or suspension may also occur if your use of the services poses a legal or security risk to Sulala or any other user, including potential threats or actual litigation regarding your use of the services.
Maintenance and Technical Issues: Occasionally, technical or maintenance issues may require the temporary suspension of our services. While we aim to minimize disruptions, certain situations may necessitate the termination or suspension of user access to facilitate necessary adjustments or enhancements.
User Request:You may request account termination or deactivation at any time. Following your request, we will assist you in securely deactivating or terminating your account, ensuring that all your data is appropriately handled according to our privacy policy.
Procedure After Termination:Upon termination, your right to use our services will cease immediately. If your account is terminated, we may permanently delete your account and all the data associated with it, including your user profile. If applicable, we may notify you about the termination or suspension by email or upon your attempt to access your account.
Appeal Process: If you believe that your account was terminated in error, Sulala provides an appeal process through which you can contest the decision. Details of this process are available upon request, and we encourage users to engage with us to resolve any misunderstandings or disputes amicably.

We recommend that users regularly backup their data contributed to Sulala as part of their content management strategy, as we cannot guarantee the availability of any content or data you have submitted after account termination.

10. Limitation of Liability

General Limitation: Sulala, including its directors, employees, partners, agents, suppliers, or affiliates, shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the services; (ii) any conduct or content of any third party on the services; (iii) any content obtained from the services; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Force Majeure: Sulala shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Sulala’s reasonable control, including, without limitation, mechanical, electronic, or communications failure or degradation.
Information Accuracy: Sulala makes no representation or warranty of any kind, express or implied, as to the operation of their services, or the information. You expressly agree that your use of these services is at your sole risk.
Limitation Period: Any claim or cause of action arising out of or related to your use of the services must be filed within one (1) year after such claim or cause of action arose, regardless of any statute or law to the contrary. In the event that any such claim or cause of action is not filed within the aforementioned one-year period, such claim or cause of action are forever barred.
Acknowledgment of Understanding: You understand that to the extent permitted under applicable law, in no event will Sulala or its officers, employees, directors, shareholders, parents, subsidiaries, affiliates, agents, or licensors be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of revenues, profits, goodwill, use, data, lost opportunities, or business interruptions.

11. Changes to Terms

Right to Amend: Sulala reserves the right to modify, amend, or update these Terms of Use at any time and without prior notice. Changes may be necessitated by evolving legal requirements, new features, changes in business practices, or other reasons deemed appropriate by Sulala.
Notification: Although we can update these terms without prior notification, we aim to provide reasonable advance notice of significant changes. This notice might be provided through various means, including but not limited to, posting a prominent notice on our website, sending a direct communication to users via email, or through in-platform notifications.
Review Period: Once notified of changes to the terms, users will have a specified period in which they can review the modifications. This period helps users to understand the implications of the changes before they automatically take effect.
Acceptance of Changes: Continued use of Sulala’s services after any changes to the Terms of Use will constitute your acceptance of such changes. If you do not agree to the new terms, you should discontinue your use of the services.
Archival of Previous Terms: For transparency, Sulala may maintain an archive of previous versions of the Terms of Use. Users can request access to these previous versions to observe changes over time.
User Responsibility: It is the responsibility of each user to check the Terms of Use periodically for changes. Sulala advises users to frequently visit this section to ensure they are aware of the most current terms and conditions governing the use of the services.
Legal Validity of Changes: Changes made to the Terms of Use are legally binding. If any changes are challenged legally, the modifications will be evaluated under applicable law to determine their validity.

We hope that your experience with Sulala is as rewarding and beneficial as possible. These Terms are designed to ensure a clear understanding of the rules while using our platform, and to protect both your rights and ours. Thank you for choosing Sulala, and we look forward to providing you with services that help you manage and enhance your experience with animals.

Sulala Terms & Conditions