At Aatmet, we strive to ensure customer satisfaction with every AI Agent we deliver. However, due to the digital nature of our products, we have a clear and fair refund policy outlined below.
All our products are digital AI Agents, which are non-returnable once delivered or accessed.
We may offer a refund within 7 days of purchase only under the following conditions:
You did not receive access to the product or the AI agent was not delivered.
A critical technical issue prevents the agent from functioning, and our support team is unable to resolve it.
You purchased the product by mistake and have not accessed, downloaded, or used it in any way.
We do not issue refunds in the following cases:
Custom-built AI Agents created specifically for you.
Any product that has been downloaded, activated, or used.
Products that include full access (e.g., API keys, source code, or private links).
To request a refund, please contact us at:
info@aatmat.com
Include the following in your request:
Order number or proof of purchase
A brief explanation of the issue
Any relevant screenshots or evidence (if applicable)
If your refund is approved:
The amount will be refunded to your original payment method.
Please allow 5 to 10 business days for the refund to appear, depending on your bank or payment provider.
Discounted or promotional items are not eligible for a refund, unless a technical issue qualifies under our standard refund conditions.
We offer free technical support for all AI Agent products. If you encounter an issue, we will do our best to resolve it. In some cases, we may offer a replacement AI agent of equal value if the issue cannot be fixed.
If you have any questions about refunds, returns, or support, feel free to contact us:
info@sulala.com
